Attn: Tom Ralston

Dear Tom, I wanted to thank you for your very professional response to the cable problem your crew experienced a few weeks ago when putting up a party tent for the Heaths next door to us on Rippleton Road in Cazenovia. We were very impressed by how professionally you handled the situation and how promptly -- and without any hassle -- you sent the check for our out of pocket expense.

I used to do events all over the country for a living, and I know things that shouldn't go wrong often do. What makes a difference is how the vendors deal with them.

Based on our experience, we would recommend you highly, even though we weren't your client.

Again, many thanks,

Jody Reynolds and Mike Wright
Cazenovia

Jody and Mike, Cazenovia, NY