Call us Today:  1-800-556-1980 | 315-697-3135

RALSTON SUPPLY CENTER, INC. PRIVACY POLICY

Privacy Policy:
Ralston Supply Center, Inc. is committed to protecting your online privacy.Registering with Ralston Supply Center, Inc. website gives you access to all of the site's information and features. The only information required is your name, address, e-mail address, country, and ZIP/postal code.

Protection of personal information:
All personal data you enter is encrypted with Secure Sockets Layer (SSL). SSL uses a cryptographic system that uses two keys to encrypt data − a public key known to everyone and a private or secret key known only to the recipient of the message, meaning hackers cannot obtain any of your personal information while it is in transit. Once the data reaches our site, the security software we use to guard all of our company's essential business data protects your personal data as well.

Use of "cookies": 
"Cookies" are small pieces of information that websites store on your computer's hard drive when you visit them. Like many other websites, Ralston Supply Center, Inc. uses cookies to identify users.

Third Parties
Ralston Supply Center, Inc. will never provide any personal information, including email addresses, to third parties. We never sell, rent, or trade our list of users for any purpose.

We may provide third parties with aggregate statistics about our customers, traffic patterns, and related site information.  However, the data contains no identifying information about any individual user. By using our website, you give Ralston Supply Center, Inc. permission to collect information about the pages served to you as an anonymous user for the purpose of calculating overall site statistics.

Any changes to our privacy policy will be posted on this page so you are aware of information we collect, use, and circumstances of which we disclose.


General Shipping Policy
All in-stock products that are ordered by 2:00 pm EST will ship the same day.  All in-stock orders placed after 2:00 pm will ship the next business day.

Free Shipping:  Orders over $75 receive free shipping within the continental states.

Ralston Supply Center, Inc.  has tried to make its shipping and handling prices and policies as fair as possible, so you benefit from our competitive pricing, plus the convenience of delivery to your door.
We offer the following shipping options: Ground, Next Day Air, Second Day, and 3 Day.  We may use UPS, USPS, or FED EX to fulfill your orders in a timely fashion.

We do our best to ensure that shipping is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to modify or cancel your order for a full refund.

Shipping & Order Confirmations:
Shortly after placing your order, you’ll receive an email confirming that we’ve received your order. You’ll receive a second email when your order has shipped. (You’ll receive more than one shipment confirmation email if your order is fulfilled in multiple shipments). Please save these email invoices for your records.

Shipping Backorders
We proudly boast excellent fill rates, but occasionally we must backorder or source inventory from our vendors. If you order more than one item, we’ll make every effort to send available items together. In the event only some of the items in your order are available, we reserve the right to ship you multiple packages. If we elect to break your order into multiple packages, you will NOT incur any additional freight charges.In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via email of the estimated delivery date for your backordered items. You will NOT be charged any additional freight charges for items that are backordered.

Return Policy:
Our return form is located online, available in a PDF form here.

Be sure to inspect your order both for shipping damage and for accuracy within 24 hours of receipt. If you would like to return your order, you must receive Return Merchandise Authorization (RMA) from us in order to potentially receive a refund. Further, all returns must be returned within 10 business days of receipt. Any free shipping charges will be deducted from the returned merchandise credit.

Orders must be returned in good condition to receive any refund. Returned orders may be subject to a restocking fee up to $10.00 or 25% of the original purchasing price, whichever is greater.

Shipping costs are not refundable. Ralston Supply Center, Inc. is not responsible for shipping costs of returned items. We are not be responsible for a refund if the order is lost ordoes not arrive. The refund will be for the products only. No refund will be given for any shipping charges that have been incurred.

Order Cancellation Policy:
Orders may be cancelled by email or phone call, and a refund will be issued. However, once the order has shipped no cancellation is possible and no refund will be given until the products are returned in good condition. The refund will be issued for the products only. No refund will be given for any shipping charges that have been incurred.

It is the customer's responsibility to contact Ralston Supply Center, Inc. to cancel their order. Ralston Supply Center, Inc. will make every effort to stop the order from shipping once we receive  the cancellation request from the customer. Because emails are not read for some time, and phone calls must be communicated amongst our departments, your phone or email cancellation does not guarantee that your order will be cancelled in time before it is shipped.


Returns & Replacements:
Be sure to inspect your order both for shipping damage and for accuracy within 24 hours of receipt. If you would like to return your order, you must receive a Return Merchandise Authorization (RMA) from us in order to potentially receive a refund. Further, all defective products must be returned within 10 business days of receipt.

Orders must be returned in good condition to receive any refund. Returned orders may be subject to a restocking fee up to $10.00 or 25% of the original purchasing price, whichever is greater.

Customer Service Information:
Please Contact:
Ralston Supply Center, Inc.
131 Dominic Bruno Blvd.
Canastota, NY 13032
315-697-3135 tel
800-556-1980 tf
315-697-3137 fax